Price: € 34,9951
This report is about the Retail End-Customer Channel in Europe. This means sales from the dealer (authorized repairer) to the retail end-customer. The report focuses on the key challenges such as customer service retention, customer satisfaction, fixed-right-first time metrics, service offerings, price positioning.
Aurelis’ Channel Studies are comprehensive reports that provide all relevant metrics related to a specific aftersales channel in Europe. Reports are written for a management audience: succinct and easily digestible with numbers, diagrams and graphs — not a lot of text to tediously slog through. Channel studies vary in size from approx. 100 to 500 pages. This report will be delivered in PDF format. It is optimized for screenshow / printing with a 16:9 horizontal orientation.
This report is specific to passenger cars (PC). It excludes light commercial vehicles (LCV) and commercial vehicles which can be ordered separately.
Customers that purchase this report receive a company license for their geographic area. I.e. all employees of the purchasing entity may access the report within a major geographic area. Major geographic areas are defined as: North America, South America, Europe, Middle East & Africa, Asia (excl. China), China.
Reports purchased are specific to the year outlined here in the webshop, and do not include the rights to future updates or historical reports.
Reports from Aurelis consulting may not be re-sold, shared with outside third parties or published into the public domain. Media, government, academic, and financial institutions that wish to publish excerpts should please contact Aurelis Consulting.
1 Note that prices are net prices excluding Value Added Taxes. For commercial customers based in Poland, 23% VAT will be added.