Price: € 4,9951
This report presents the results of proprietary research Aurelis Consulting ran in Italy. It answers questions about:
- How is the internet used today in relation to aftersales?
- Where do customers buy spare parts online?
- What do customers buy online?
- How does the internet affect workshop selection?
- How do customers use owners portals?
- How do customers use telematics services?
This report is a fascinating view on the current state in a world of rapidly changing customer behavior. It identifies opportunities and risks for OEMs and provides corresponding recommendations.
This report will be delivered in PDF format. It is optimized for screenshow / printing with a 16:9 horizontal orientation.
Reports from Aurelis consulting may not be re-sold, shared with outside third parties or published into the public domain. Media, government, academic, and financial institutions that wish to publish excerpts should please contact Aurelis Consulting.
Customers that purchase this report receive a company license for their geographic area. I.e. all employees of the purchasing entity may access the report within a major geographic area. Major geographic areas are defined as: North America, South America, Europe, Middle East & Africa, Asia (excl. China), China.
Reports from Aurelis consulting may not be re-sold, shared with outside third parties or published into the public domain. Media, government, academic, and financial institutions that wish to publish excerpts should please contact Aurelis Consulting.
1 Note that prices are net prices excluding Value Added Taxes. For commercial customers based in Poland, 23% VAT will be added.